Frequently Asked Questions (FAQ)
Find answers to common questions about shipping, freight, payments, and ordering HVAC parts.
🚚 Shipping
Do you offer freight shipping?
Yes, we offer freight and parcel shipping.
How is freight shipping quoted?
Freight is calculated based on the product weight and dimensions at time of checkout. If you prefer to use your own shipping service, please contact us before placing an order.
What carriers do you use?
We primarily use UPS at this time. If you would like to request a different service, please email us.
Can you ship to a job site or commercial address?
Yes, we are able to ship LTL and commercial locations.
💳 Payments
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
We also support Apple Pay, Google Pay, Shop Pay, and other secure digital payment options at checkout.
Do you accept purchase orders (POs)?
Yes. Purchase orders are accepted for qualified customers and approved accounts.
To place an order using a PO, please contact our team before checkout so we can assist with setup and processing.
When will my card be charged?
Credit and debit cards are typically charged at the time of order placement.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted checkout systems that meet industry security standards.
📦 Orders & Products
Are your products genuine / OEM?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
We also support Apple Pay, Google Pay, Shop Pay, and other secure digital payment options at checkout.
Do you support bulk or project orders?
Yes. Purchase orders and bulk orders are accepted for qualified customers and approved accounts.
To place an order using a PO, please contact our team before checkout so we can assist with setup and processing.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted checkout systems that meet industry security standards.
🔁 Returns & Issues
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@ship-hvac.com.
What if my order arrives damaged or incorrect?
Please contact us at info@ship-hvac.com if your product arrives damaged or incorrect.